Refund policy

Return and Refund Policy

At Barkie, we want you and your pet to love your matching jewelry.

However, if you are not completely satisfied with your purchase, we are here to help. You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Items returned with signs of wear, dog hair, dirt, or odors will not be accepted and will be returned to the customer.

Please note that certain items cannot be returned or exchanged. This includes personalized or customized items, such as jewelry engraved with names, phone numbers, or custom dates, unless they arrived damaged or defective. Gift cards are also non-returnable.

Regarding shipping costs, you will be responsible for returning your item due to a change of mind. Shipping costs are non-refundable. If you received a damaged product or the wrong size due to our error, Barkie will cover the return shipping costs.

Once we receive your item, we will inspect it. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund. If you need to exchange an item for a different size, please contact us. The customer is responsible for shipping the item back to us.

If you have any questions on how to return your item, please feel free contact us